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OpenScape Contact Center Enterprise

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Atos Unify OpenScape Contact Center Enterprise V9 (R3)

Helping organizations engage across many communication channels, simply and efficiently, to improve business decisions at a reduced cost.

OpenScape™ Contact Center© V9 is an omni-channel integrated contact center solution designed to improve engagement at a very competitive price. It advances an organization’s ability to more effectively deploy agent and supervisor resources, as well as providing new ways of handling interactions. It also improves engagement with vendors and partners, and expands ecosystem options with a modern REST SDK.

OpenScape Contact Center delivers intelligent routing for a mid-to-large contact center, with up to 1,500 active agents on a single site. Multiple OpenScape Contact Center servers can be networked across physical or virtual sites for increased scalability of up to 7,500 active agents. Whether using inbound or outbound interactions, single-site or multi-site, or even if you want to integrate with your xisting CRM system, OpenScape Contact Center Enterprise provides the capabilities you need for your contact center. You can:

  • Achieve first-contact resolution with intelligent multi-platform routing and 360 degree contextual engagement view;
  • Improve interaction handling efficiency with intuitive, multi-channel agent desktops;
  • Streamline contact center operations with powerful management tools;
  • Deploy easily with modular growth and scalability.

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